Terms & conditions

These terms explain how buying from the Little pierogi shop at shop.pierogiwithhanna.pl works: how an order is made, how you pay, how delivery, returns and complaints work, and what your rights are. Please read them before you order. By placing an order you confirm that you have read and accept them.

1. Who you are buying from

The shop is run by Hanna Szpil-Backer, trading as Pierogi with Hanna, Wielkanocna 4F, 30-376 Kraków, Poland, tax ID (NIP) 6772338593. You can reach us by email at shop@pierogiwithhanna.pl, by phone at +48 509 311 619, or through the contact form on this website.

2. Who these terms apply to

These terms apply to everyone who buys from the shop. Where we say "consumer", we mean a person buying for purposes not connected with their business. A person running a sole proprietorship who buys for purposes that are not of a professional nature for their business also has the consumer rights described in sections 7 and 8, as Polish law provides. Nothing in these terms limits the rights consumers have under the law that protects them.

3. Products and prices

Our jewellery and ceramics are made by hand, so every piece is slightly unique. Small differences in shape, colour or glaze compared with the photos are part of their charm and are not a defect.
All prices are in Polish złoty (PLN) and include VAT.
Delivery costs are shown in the basket before you pay, and the total you see at checkout is the total you pay. Customers outside the EU may be charged import duties or taxes by their own country (see Delivery & returns).

4. How an order works

Add products to your basket, choose a delivery method and go to checkout.
Enter your details and pay. Placing the order with the payment button is an order with an obligation to pay.
Right after payment you receive an email confirming your order. The contract of sale is concluded when we send you this confirmation.
If, exceptionally, we cannot fulfil your order (for example, because a handmade piece has sold out), we will tell you straight away and refund the full amount, including delivery.

5. Payment and invoices

Payments are handled securely by Stripe. You can pay by card, BLIK, Przelewy24, PayPal or the other methods shown at checkout. We never see or store your card details. An invoice is created automatically and attached to your order confirmation email. If you are buying for a business and need your company's tax number (NIP) on the invoice, please email us before you place the order.

6. Delivery

Delivery methods, prices and times are explained on our Delivery & returns page and shown in the basket. Orders are usually dispatched within 2 to 3 working days. If you are a consumer, responsibility for the parcel passes to you once you, or someone you have chosen (other than the courier), receive it.

7. Your right to withdraw (14 days)

As a consumer you may withdraw from the contract within 14 days without giving any reason. The period starts on the day you, or someone you have chosen (other than the courier), take possession of the items. If one order arrives in several parcels, it starts when you receive the last one.

How to withdraw: send us a clear statement before the 14 days end, for example an email to shop@pierogiwithhanna.pl saying you are withdrawing from the purchase, with your order number. You may use the model form at the end of these terms, but you do not have to.
Sending items back: please return the items within 14 days of telling us, to: Pierogi with Hanna, Wielkanocna 4F, 30-376 Kraków, Poland. The cost of sending them back is yours.
Your refund: we refund everything you paid, including the original delivery cost up to the price of our cheapest standard delivery option, within 14 days of receiving your statement. We refund to the same payment method you used, unless you clearly agree otherwise, and this costs you nothing. We may wait with the refund until we receive the items back or you show proof that you have sent them, whichever happens first.
Condition: you may handle the items as you would in a shop to see what they are like. If they lose value because they were handled more than that, we may reduce the refund by that loss in value.
Exception: the right to withdraw does not apply to items made to your own specification or clearly personalised for you, such as custom made pieces we agreed with you individually.

8. If something is wrong with your order (complaints)

We are responsible for making sure the items match the contract. If an item turns out to be faulty or not as described, you have the rights the law gives you for 2 years from delivery.

You may ask us to repair or replace the item. If that is impossible, would cost disproportionately much, or we do not do it within a reasonable time, you may ask for a price reduction or withdraw from the contract (unless the fault is minor).
To make a complaint, email shop@pierogiwithhanna.pl with your order number, a description of the problem and, if you can, a photo. A quick message helps us help you, but reporting later does not take away your legal rights.
We reply to every complaint within 14 days at the latest. If an item needs to come back to us, we cover the cost.
If a parcel arrives damaged, please keep the packaging and send us photos. We will arrange a replacement or refund.

9. Solving disagreements

If we ever disagree, please write to us first. We will do our best to find a fair solution. As a consumer you can also get free help or mediation from a municipal or district consumer ombudsman (rzecznik konsumentów) or the Provincial Inspectorate of Trade Inspection (Inspekcja Handlowa). More information is available from the Polish Office of Competition and Consumer Protection (UOKiK) at prawakonsumenta.uokik.gov.pl. Using these options is voluntary, and you can always go to court instead.

10. Applicable law

Polish law applies to these terms. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of the law of your country.

11. Your personal data

How we use your personal data is explained in our Privacy & Cookies policy.

12. Changes to these terms

We may update these terms from time to time, for example when the law changes. Your order is always governed by the terms that were in force when you placed it.

13. Language versions

These terms are available in English and Polish (Regulamin). Both versions have the same content. If they ever differ, the Polish version prevails.

14. Gift vouchers for my cooking class

What a voucher covers: each voucher is one seat for one person at my open pierogi cooking class in Kraków. Open classes run in the morning and start at 10:30. A voucher is not valid for private classes.
Delivery: I email the voucher as a PDF straight after payment, with its own code and the name you chose. Nothing is posted.
Valid for two years: a voucher is valid for 2 years from the day of purchase. The end date is printed on the voucher. After that date it can no longer be used.
How to book: email your voucher code to hello@pierogiwithhanna.pl and choose one of my open class dates. Seats are limited, so it's best to book early.
Using it: each code can be used once. When you book, I mark the voucher as used.
Changing your date: if you let me know at least one day before the class, the voucher stays valid for another open class. If you don't come without telling me, the voucher counts as used.
Passing it on: you can give the voucher to someone else. Just tell me their name when you book.
Money back: a voucher cannot be exchanged for cash. As a consumer you can withdraw from buying an unused voucher within 14 days of purchase for a full refund.
Lost it? Email me and I'll send it again.

Model withdrawal form

(Only fill in and send this form if you want to withdraw from the contract.)

To: Pierogi with Hanna, Wielkanocna 4F, 30-376 Kraków, Poland, shop@pierogiwithhanna.pl
I hereby give notice that I withdraw from my contract of sale of the following goods: ……………
Ordered on / received on: ……………
Order number: ……………
Name: ……………
Address: ……………
Date: ……………

Last updated: October 2026.